As you can see in this video from our team at Window Depot Louisville, cleaning your vinyl double-hung windows is a straightforward process, but a few common issues might pop up along the way when trying to realign the windows. Here’s a guide to help you clean your windows and fix any problems that may arise.

Steps for Cleaning Your Window:

• Disengage the locks at the top of the window. If you’re not sure if your windows are locked or not, look at the indicators on either side of the locks to ensure they’re in the unlocked position.
• Use the lift rail at the bottom of the window to open the window.
• Press in on the tilt mechanisms on both sides of the locks and gently tilt the window towards you.
• While keeping the window level, clean the window with glass cleaner and paper towels or microfiber cloths.

Fixing a Disengaged Sash:

If the sash disengages from the balance, don’t worry! Here’s how to fix it:

• Tilt the sash and remove it from the window balance and frame. Set it aside safely.
• Use a flathead screwdriver to carefully adjust the balance. Insert the screwdriver and while holding it down with your other hand, gently turn it left or right. The balance is spring-loaded, so this prevents it from shooting up.
• Adjust the balance heights so both sides are level with each other.
• Reinsert the sash by placing the pivot pins into the balances on both sides of the window, push down slightly on the sash, and then close the window.

Your window should now be as good as new!