How to Submit a Warranty Claim for Your Window

If an issue arises with your window that’s under warranty, there are a few things you’ll need to provide to ensure the claim process goes smoothly. Our team from Window Depot Louisville is here with the steps you need to take to gather the necessary information:

What You’ll Need:

1. A picture of the entire window: This helps the team understand the context and location of the problem.
2. A picture of the specific issue: Whether it’s fog between the panes or any other concern, make sure to capture a clear image.
3. A picture of the identifying sticker: This sticker acts like a VIN number on a car and helps us identify your specific window make and model.

Finding the Identifying Sticker:

• For double or triple-pane windows:
  • Disengage the locks and lower the top sash.
  • Look up top, and you’ll find the identifying sticker. Make sure to capture the numbers clearly.
• If the sticker is in a different location:
  • Disengage the locks, raise your bottom sash, and push in the tilt mechanisms to gently lay the sash down.
  • Lower the top sash, push in the tilt mechanisms, and locate the label.

Following these steps ensures we have all the necessary information to process your warranty claim quickly and efficiently!